It used to be that everything followed the 80/20 rule... 80% of your business comes from 20% of your customers... 80% of your cost is tied up in 20% of your activities... and last but not least... 80% of the work is done by 20% of the people. I was taken aback the other day when I vented to a colleague about how no one was participating in an organization we have, yet they were quick to complain about issues that arose. He said the 90% of the work is done by 10% of the people. Hmmm. Do we have to change if to the 90/10 rule? Anyway, I agreed with him. What do you think is behind that trend? Certainly, the current state of the economy doesn't help, however, I think this ratio was even kicking in during boom times.

Oh well...